Many of our machines can be bought as hardware only, or as hardware with a three year service contract. This page explains what that generally involves.
Hardware only
You buy the machine and are responsible for its ongoing maintenance, consumables and any repairs. This option suits customers who already have their own service arrangements or who prefer to manage servicing themselves.
Hardware with a three year service contract
A service contract generally covers scheduled maintenance visits, callouts for faults, and parts and labour for fair wear and tear over the three year term, so that running costs are predictable. The exact terms vary by machine and manufacturer, including how consumables such as toner are handled, response times for callouts, and what is excluded.
Because cover varies between products, we confirm the exact scope of any service contract with you in writing before your order is accepted. Please check this confirmation carefully, as it forms part of your agreement with us.
Installation
Installation is included on some meeting room displays and wide format printers, as stated on the product page. Where installation is included, we contact you after ordering to arrange a suitable date.
Booking a visit
To book a service, installation or engineer visit, email info@msu-trade.com or call 07477 110459 with your order number and a description of what you need. We aim to reply within one working day and agree a date that suits you.
MSU Trade is the trading name of Mohammed Saber Uddin, a sole trader. Address: 185 Plashet Road, London, E13 0QZ, United Kingdom. Email info@msu-trade.com, telephone 07477 110459. Not registered for VAT.